We’re here to help with all your computing needs...
© CraVe IT Solutions 2021
Support Contracts
We offer a very transparent support contract, our standard business support tariff would be over
an agreed 6 month term, which is then renewable on a 6 monthly basis
We do this based on a flat monthly fee: £300 per month
This includes : • Telephone IT support available 9am to 5pm Monday to Friday • Contract Includes 10 weekday telephone support calls* per month (*up to an expected maximum of 30 minutes phone support call) Available at extra cost: • Additional telephone support calls* are charged at a rate of £12.50 per call (*up to an expected maximum of 30 minutes phone support call) • Site visits are charged at an hourly rate of £50 per hour (minimum 4hrs) up to a maximum daily cost of 7.5hrs Additional Consultancy rates: • Single day rate@ £375 per day • Multi day rate (upto 10 days)@ £340 per day • Longer term day rate@ £300 per daySoftware as a Service (all prices stated as monthly charge):
Software and licensing costs as a Capex can be prohibive, especially when contemplating major systems upgrade (Operating systems upgrade, email systems migrations, Microsoft Office upgrades, Server backup and DR services) - We offer key software solutions on a monthly subscription based model. • Software Management Agreement - £85 per contract • PC, Laptop and Server Monitoring We recommend installing our remote monitoring, patching and remote support client on all of your windows PC, Laptops and Servers Option 1 - £3 per device Option 2 - £60 for up-to 50 devices Option 3 - £80 for unimited devices Pricing below correct as of 19/08/2019 - Prices to be confirmed upon order: All prices stated exclusive of VAT.
We’re here to help with all your computing needs...
© CraVe IT Solutions 2021
Support Contracts
We offer a very transparent support
contract, our standard business support
tariff would be over an agreed 6 month
term, which is then renewable on a 6
monthly basis
We do this based on a flat monthly fee:
£300 per month
This includes : • Telephone IT support available 9am to 5pm Monday to Friday • Contract Includes 10 weekday telephone support calls* per month (*up to an expected maximum of 30 minutes phone support call) Available at extra cost: • Additional telephone support calls* are charged at a rate of £12.50 per call (*up to an expected maximum of 30 minutes phone support call) • Site visits are charged at an hourly rate of £50 per hour (minimum 4hrs) up to a maximum daily cost of 7.5hrs Additional Consultancy rates: • Single day rate@ £375 per day • Multi day rate (upto 10 days)@ £340 per day • Longer term day rate@ £300 per daySoftware as a Service (all prices stated as monthly charge):
Software and licensing costs as a Capex can be prohibive, especially when contemplating major systems upgrade (Operating systems upgrade, email systems migrations, Microsoft Office upgrades, Server backup and DR services) - We offer key software solutions on a monthly subscription based model. • Software Management Agreement - £85 per contract • PC, Laptop and Server Monitoring We recommend installing our remote monitoring, patching and remote support client on all of your windows PC, Laptops and Servers Option 1 - £3 per device Option 2 - £60 for up-to 50 devices Option 3 - £80 for unimited devices Pricing below correct as of 19/08/2019 - Prices to be confirmed upon order: All prices stated exclusive of VAT.
