We’re here to help with all your computing needs...
© CraVe IT Solutions 2021
@Home Support
Our @Home service is via our “Wickford Computer
Services” offering - Please follow us on Facebook:
https://www.facebook.com/CraveITSolutionsLimited/
We provice home User PC & Laptop support, hardware
repair, wireless networks and antivirus - Plus anything
thing else... If you need help or advice just ask
Opening hours:
We operate this service as a value-add to residents in the Wickford area as an evenung and weekend service: Monday to Friday - 6pm to 10pm Weekends - 10am to 3pm We are of course contactable on support@CraVeITSolutions.net and will respond wherever possible outside of these hoursTransparent Prices:
Our @home service rates are based on a standard charge of £40 call out fee, which covers the first two hours of support Extended support is then charged @£10 per hour up to a maximum total cost of £60* (*This means for a single issue - You will only pay for a maximum of 4 hrs worth of support - if we haven't fixed the issue by then, we will arrange with you that we either resolve the issue for you offsite, or return at no extra charge to continue and resolve) For most troubleshooting issues or hardware upgrade advice, we recommend that you call and arrange a free 15 minute remote session* (*subject to available resources) with one of our engineers to properly assess the requirement An example of value - To virus clean an infected pc or laptop, and apply any required windows updates can be very time consuming, in these situations its more cost effective that we remove your laptop/pc. Perform the clean and then return the device to you within 2 days(usually the next day) - in which case you simply pay the £40 call out fee Coming soon.... We will soon be introducing our remote prepay service that covers you for 1 hrs worth of prepaid telephone support @£15 - payable via paypal Based on the results of our initial remote assessment session it may be a better solution that an hours worth of remote diagnostics and support is more beneficial and better value than an @home visit - we are very much focused on saving you time and money
We’re here to help with all your computing needs...
© CraVe IT Solutions 2021
@Home Support
Our @Home service is via our “Wickford
Computer Services” offering - Please
follow us on Facebook:
https://www.facebook.com/CraveITSoluti
onsLimited/
We provice home User PC & Laptop
support, hardware repair, wireless
networks and antivirus - Plus anything
thing else... If you need help or advice
just ask
Opening hours:
We operate this service as a value-add to residents in the Wickford area as an evenung and weekend service: Monday to Friday - 6pm to 10pm Weekends - 10am to 3pm We are of course contactable on support@CraVeITSolutions.net and will respond wherever possible outside of these hoursTransparent Prices:
Our @home service rates are based on a standard charge of £40 call out fee, which covers the first two hours of support Extended support is then charged @£10 per hour up to a maximum total cost of £60* (*This means for a single issue - You will only pay for a maximum of 4 hrs worth of support - if we haven't fixed the issue by then, we will arrange with you that we either resolve the issue for you offsite, or return at no extra charge to continue and resolve) For most troubleshooting issues or hardware upgrade advice, we recommend that you call and arrange a free 15 minute remote session* (*subject to available resources) with one of our engineers to properly assess the requirement An example of value - To virus clean an infected pc or laptop, and apply any required windows updates can be very time consuming, in these situations its more cost effective that we remove your laptop/pc. Perform the clean and then return the device to you within 2 days(usually the next day) - in which case you simply pay the £40 call out fee Coming soon.... We will soon be introducing our remote prepay service that covers you for 1 hrs worth of prepaid telephone support @£15 - payable via paypal Based on the results of our initial remote assessment session it may be a better solution that an hours worth of remote diagnostics and support is more beneficial and better value than an @home visit - we are very much focused on saving you time and money
